Online Flower Delivery Loughton Terms & Conditions

Introduction

These Terms & Conditions (“Terms”) set out the agreement between you, the customer, and Flower Delivery Loughton (“we”, “us”, or “our”) governing the use of our online flower delivery service across Loughton and its surrounding areas. By accessing and using our website to place orders for flowers and associated products, you acknowledge that you have read, understood, and agree to comply with these Terms. If you do not agree to these Terms, please do not use our services.

Scope of These Terms

These Terms apply to all sale and delivery transactions of flowers and associated products carried out by Flower Delivery Loughton through our website, specifically for customers in Loughton and neighbouring localities. Whether you are ordering bouquets, floral arrangements, plants, or gift accessories, these conditions protect your rights and clarify our mutual obligations for an enjoyable and seamless online flower delivery experience.

Order Process

Our website is designed to make the flower ordering process fast, secure, and convenient. To place an order, browse our selection of flowers, select your desired arrangements, provide recipient and delivery details, and complete payment at checkout. Once your order is confirmed, we will send you an order confirmation with the details supplied.

Please ensure all information you provide during the order process is accurate and complete. Incorrect recipient details, such as name, address, or contact information, may lead to failed or delayed deliveries for which we cannot accept responsibility. Orders are processed strictly on the basis of the information supplied by you.

Orders can be placed online 24/7. For same-day delivery in Loughton, we may require that orders be placed before our published cutoff time. Next-day and scheduled deliveries are also available. During busy periods, such as Valentine’s Day, Mother’s Day or Christmas, early ordering is recommended to avoid disappointment.

Order Confirmation

Once your order has been received and payment processed, you will receive an automated email confirming your order details. Please review this confirmation promptly and contact us via the website if there are any inaccuracies. Order acceptance and fulfillment are subject to product availability and our ability to deliver to the specified address.

Product Availability & Substitution Policy

Due to the seasonal and perishable nature of flowers, products displayed on our online store are subject to availability. We strive to maintain accurate inventory, but on rare occasions, certain flowers or packaging may be temporarily unavailable. In such instances, we reserve the right to substitute with similar flowers of equal beauty, style, and value, ensuring the overall appearance and quality of your arrangement are maintained.

If a significant change is necessary, we will make reasonable efforts to contact you using the details supplied at checkout. However, substitutions may be made without notice to ensure timely delivery unless you specifically instruct otherwise at the time of ordering.

Prices & Payments

All prices shown on our website for online flower delivery in Loughton are quoted in British Pounds Sterling and include VAT where applicable. Prices may vary from time to time due to market conditions, but the applicable price is that which appears at the time of ordering.

Full payment must be made at the point of order using one of the accepted payment methods outlined at checkout, which include major credit and debit cards, and other secure online payment gateways. We do not accept cash on delivery. Your payment will be securely processed, and orders will not be dispatched until payment is cleared.

We take all reasonable measures to keep the details of your payment method and order secure. However, unless negligent on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our site.

Delivery Policy

We offer prompt flower delivery services throughout Loughton and nearby areas, subject to the recipient's location falling within our designated delivery zones. Deliveries are made on the date selected at checkout, with every effort made to meet your preferred schedule. Please note that while we strive for punctuality, unforeseen circumstances such as extreme weather, traffic, or force majeure events may occasionally cause minor delays.

If the recipient is not present at the delivery address, our driver may leave the flowers with a neighbour, at a safe location, or attempt redelivery, as appropriate. If neither redelivery nor safe location is possible, we will leave a card with instructions for re-delivery or collection. Additional charges may apply for further delivery attempts.

Recipient Acceptance and Non-Delivery

It is your responsibility to ensure the recipient is available to accept the delivery. If delivery cannot be completed due to inaccurate details or recipient unavailability, further arrangements may be made at additional cost. We do not accept liability for failed deliveries in such cases. Please notify us within 24 hours of the delivery date if you believe your order has not arrived as scheduled; after this time, investigation and resolution may be limited.

Changes, Amendments, and Cancellations

You may amend or cancel your order by notifying us via the website, provided your request is received before your order has entered preparation or dispatch stages. Once flower arrangements have been prepared or dispatched, cancellations are no longer possible due to the perishable and personalised nature of the goods.

For orders cancelled in accordance with these Terms, a full or partial refund will be processed using the original payment method. If you wish to change details such as delivery address or recipient name, please contact us as soon as possible. We will accommodate requests at our discretion, subject to order status and operational feasibility.

Refunds and Returns Policy

Due to their perishable nature, fresh flowers and plants are generally not eligible for return or exchange unless they are faulty, damaged, or not as described. If you are dissatisfied with the quality of your flowers, please contact us within 24 hours of delivery, providing clear photographic evidence where possible.

If the issue is verified, we may offer a replacement, partial refund, or alternative resolution. Our decision in such cases is final. We are unable to offer refunds or replacements where dissatisfaction arises from circumstances beyond our control, such as incorrect delivery information, adverse weather once delivery is completed, or failure by the recipient to follow care instructions.

Product Care

Care instructions are provided with each fresh flower delivery. To optimise freshness and longevity, please follow the advice supplied. We cannot be held responsible for poor flower condition resulting from improper or inadequate care once the arrangement has been delivered.

Our Liability

To the fullest extent permitted by law, Flower Delivery Loughton shall not be liable for any indirect, consequential, or special losses, or for any loss of data, profits, revenues, or business arising out of, or in connection with, your use of our online flower delivery service in Loughton and the surrounding area. Our liability for direct losses arising from our negligence, breach of contract, or otherwise is strictly limited to the total price of the order paid by you in respect of that order.

Nothing in these Terms shall exclude or limit liability in relation to death or personal injury caused by our negligence or fraud.

Events Beyond Our Control

We will not be held responsible for any failure or delay in delivering flowers or fulfilling orders if such delays result from events outside our reasonable control, including but not limited to natural disasters, unseasonal weather, strikes, acts of terrorism, transportation failures, or pandemics.

Intellectual Property

All content, images, designs, and materials displayed on our website are owned or licensed by Flower Delivery Loughton. You may not use, reproduce, or distribute any content from our website without our express written permission.

Personal Information & Privacy

We process your personal information strictly for the purpose of fulfilling your flower order and delivery. Your information is handled in accordance with our Privacy Policy and data protection laws. We never sell or share your data with third parties except as necessary to deliver your order.

Changes to These Terms

We reserve the right to amend or update these Terms at any time. Any changes will be posted on our website and take effect immediately upon publication. It is your responsibility to review the Terms before placing an order. Continued use of our services after changes are made constitutes acceptance of updated Terms.

Governing Law and Jurisdiction

These Terms and any disputes or claims arising out of or related to them are governed by the laws of England and Wales. Both parties agree to the exclusive jurisdiction of the courts of England and Wales in respect of any dispute concerning these Terms or your use of our online flower delivery service in Loughton and its surrounding areas.

Customer Service & Complaints

We pride ourselves on our commitment to customer satisfaction in Loughton and the neighbouring communities. If you have any questions or concerns regarding our Terms & Conditions, your order, or your online experience with Flower Delivery Loughton, please contact us via the contact form on our website. We aim to respond to all queries promptly and fairly resolve any issues.

Entire Agreement

These Terms, together with any applicable policies and your order confirmation, constitute the entire agreement between you and Flower Delivery Loughton in relation to your use of our website and services, superseding all prior communications or proposals (whether oral or written).

Severability

If any provision of these Terms is deemed unlawful or unenforceable, that provision will be severed from the Terms and the remaining provisions shall remain in full force and effect.

Contact Information

For all communications regarding these Terms & Conditions for online flower delivery in Loughton and nearby areas, please get in touch directly via our website’s customer service channels. We welcome feedback and look forward to providing exceptional flower delivery to Loughton and the local community.

Note: These Terms & Conditions apply to all customers placing online flower delivery orders with Flower Delivery Loughton within Loughton and its surrounding areas.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is 2 Golding's Hill, Loughton, IG10 1LL.

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Loughton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Loughton.

For assistance with orders, returns or account queries, please fill out the Contact Us form.