Our Fresh Flower Returns, Refunds & Complaints Policy

Our Commitment to Fresh Flower Delivery in Loughton

As a trusted local Loughton florist, Flower Delivery Loughton takes pride in brightening homes and businesses in our community with the freshest blooms. We understand the importance of quality and freshness, and we back every delivery with our Fresh Flowers Guarantee. Whether you’re sending a bouquet to a loved one or decorating your own space, your satisfaction is our priority.

Fresh Flowers Guarantee & Freshness Window

We guarantee that all flowers delivered by our service within Loughton and nearby areas arrive fresh and vibrant. Our flowers are sourced daily and arranged with care to ensure they remain at their best. Provided proper care is followed, we guarantee freshness for a minimum of 5 days from delivery. During this window, you can expect your flowers to look beautiful and last longer, showcasing our commitment to quality and value.

Damaged-on-Arrival Policy

While we handle each arrangement carefully, we acknowledge that rare issues in transit may sometimes occur. If your flowers arrive damaged, wilted, or not up to our usual high standard, please notify us as soon as possible on the day of delivery. We kindly ask you to provide clear photographs of the bouquet in question, including both the flowers and packaging. This allows us to assess the situation quickly and offer a resolution that meets your expectations.

Refund & Replacement Options

Your satisfaction is central to our promise as Loughton’s chosen florist. If you receive flowers that are not fresh, arrive damaged, or do not resemble your order, you are eligible for either a full refund or a replacement delivery at no extra cost to you. Please inform us within 24 hours of receiving your flowers so we can initiate the process. Replacements are typically dispatched at the earliest possible opportunity, ensuring minimal disruption to your special occasion or routine.

Complaints Process

If you have any concerns, complaints, or feedback about our service or products, we urge you to reach out to us directly. Our team is dedicated to resolving issues swiftly and with understanding. When contacting us, please include your order details and a description of the issue. We investigate every complaint individually and aim to respond with a proposed resolution within one working day. Your experience matters to us, and we appreciate all input that helps us improve our service for the Loughton community.

Trusted Local Service

Flower Delivery Loughton is honoured to serve households and businesses throughout Loughton and surrounding areas. Our longstanding local presence is built on reliability, quality, and excellent customer care. Thank you for trusting us with your floral needs—we are committed to ensuring you always receive the fresh, beautiful flowers you deserve. Your satisfaction helps us blossom as your neighbourhood florist.